COVID-19 Announcement

A message to our customers regarding the COVID-19 pandemic:

Due to COVID-19, we are asking all customers to avoid entering our premises whenever possible. As our mechanics are required to enter customer homes as part of our essential services, it is vitally important we limit outside contact with all employees as much as possible.

For bill payments, please use one of the following options:

  • Pay online at www.rscraig.com/payments/
  • Pay by e-transfer to info@rscraig.com
  • Pay with credit card by phone at 519-977-7011.
  • Drop cheques & money orders in the mailbox outside the door, or send by mail.
  • Cash payments are not being accepted at this time.

For filter purchases, please call 519-977-7011 or email your request including filter size and quantity to info@rscraig.com.

  • We are offering free no-contact home delivery on filters.
  • Curb-side pick-up is also available. After you have placed your order by phone or email, please call 519-977-7011 when you arrive at our location, and we will deliver your order to your car.
  • If you require assistance to install an expandable media filter, please call 519-977-7011 for instructions on how to proceed.

All service requests should be made by calling 519-977-7011.

Thank you for helping keep our employees and customers safe!